Help with solar lighting, garden tools, delivery and returns.
Where do you ship from?
Orders are dispatched from our NSW warehouse. See our shipping policy for processing and estimated delivery times.
How can I track my order?
Use the tracking details in your shipment email. For help locating them, contact our team with your order number.
How much is delivery?
Check the delivery options and charges shown at checkout for your address before paying.
What is your return policy?
We offer a 100-day return window from receipt, with free return shipping for eligible returns. Change-of-mind items must be unused and in their original packaging. Contact us before returning an item. Read the full return conditions.
What if my item is faulty or damaged?
Contact us with your order number, a description and relevant photos. Faulty-product requests are assessed separately from change-of-mind returns, and your Australian Consumer Law rights are not limited by the 100-day window or unused-item condition.
Will solar lights work in shade or winter?
Charging and runtime depend on sunlight, season, brightness and mode. Place the panel in direct sunlight and check the specifications for your model. USB backup is available only on products that specifically list it.
Are all lights waterproof?
Weather-resistance ratings vary. Check each product page and follow its installation instructions. Outdoor weather resistance does not mean a product can be submerged.
What comes with a garden tool?
Check the product's specifications and “What's in the box” section. Batteries, chargers and accessories vary by model.
Need help choosing?
Contact our team with the product you are considering and your intended use.
