Contact kai@hqsolarlighting.com with your order number before returning an item.
100-day change-of-mind returns
You can request an eligible return within 100 days of receiving your order. Items must be unused, in the condition received and in their original packaging. Please provide proof of purchase.
Return shipping is free for eligible returns. Our team will explain the return arrangements and provide the correct return address. Do not send the parcel back to the sender address without instructions.
Custom-made or bespoke items are excluded from change-of-mind returns. This exclusion does not affect rights relating to faulty or incorrectly described goods.
Faulty, damaged or incorrectly described items
Contact us with your order number and a description of the issue. Relevant photos may help our assessment. We will explain the appropriate next steps and remedy under the Australian Consumer Law.
The 100-day change-of-mind window and unused/original-packaging conditions do not limit your rights for faulty goods under the Australian Consumer Law.
Return assessment and refunds
We will notify you after receiving and assessing your return. If approved, we will explain the refund arrangements. Payment-provider processing times can vary.
Delivery concerns
If a parcel is delayed, missing or arrives damaged, contact us so we can help investigate with the carrier. See our shipping information.
Your consumer rights
Nothing in this policy excludes or limits rights and remedies available under the Australian Consumer Law. Depending on the issue, these may include repair, replacement or refund.
