Dispatch from NSW, Australia
Orders are dispatched from our NSW warehouse.
Order processing
Orders are normally processed within 1 business day. Orders are not dispatched on Sundays or public holidays.
Estimated delivery times
Most orders are delivered within 1–3 business days after dispatch. Some deliveries can take up to 5 business days. Remote locations may require an additional 2–3 business days. These are estimates rather than guaranteed delivery dates.
Delivery options and charges
Available delivery options and charges are shown at checkout for your address before payment. If checkout does not show a delivery option for your location, contact our team for assistance.
Shipment confirmation and tracking
You will receive a shipment confirmation email after dispatch. Where the carrier provides tracking, the tracking details will be included with your shipment information. For assistance, contact us with your order number.
Delayed, missing or damaged parcels
Contact us if your parcel is delayed, missing or arrives damaged so we can help investigate with the carrier. Please include your order number and details of the issue.
Returns
We offer a 100-day return window from receipt, with free return shipping for eligible returns. Change-of-mind returns must be unused and in their original packaging. Contact us before returning an item and read our full return and refund policy.
